Privacy Policy
This notice from devs describes the privacy practices of 8 Ball Pocket Master. We believe you deserve to know exactly how your information is used.
This policy is effective as of 2026-06-09. For privacy questions, reach our team at connectlink@pocketcitrix.com.
8 Ball Pocket Master is designed for entertainment purposes. This Privacy Policy applies whenever you access or use the application.
devs processes personal information only when we have a valid reason — to provide the game, improve it, or comply with the law.
Third-party platforms and services integrated with 8 Ball Pocket Master operate under their own privacy policies.
We may update this policy from time to time. We will notify you of significant changes via the app.
Thank you for taking the time to read this policy. Contact us at our support team at any time.
Product Privacy Notes
This Policy applies to 8 Ball Pocket Master in the context of its app presentation. References to activity may include ordinary screens, ad placements, diagnostics, support requests, or interface messages where applicable.
The product theme does not change the categories of data described in this Policy. We focus on app operation, safety, advertising disclosure, support, and user privacy rights.
Information Collection
devs collects limited information to operate 8 Ball Pocket Master effectively. Here's a breakdown of what we collect and why.
Technical Data We Collect Automatically
Every time you play, we may receive:
- Your device model and operating system
- A unique device or advertising identifier
- How long you play and which features you use
- Technical logs if the app crashes
- Your general region (country-level, from your IP address)
- Email address and message content when you contact support
- Username or display name, if you create one
- Any other content you voluntarily submit
Purchase Information: We do not collect or store payment card or financial account details. All transactions are processed by the App Store or Google Play, and we receive only a transaction confirmation.
To learn more or ask questions, reach us at connectlink@pocketcitrix.com.
Our Use of Your Information
We use the information we collect to operate 8 Ball Pocket Master and make it better. Here's a full picture of how your data is put to work.
Game Operations: We use your information to deliver gameplay, support app operation, maintain your account, and answer your support requests at our support team.
Product Improvement
Anonymized and aggregated gameplay data helps us understand how players experience 8 Ball Pocket Master so we can make it better for everyone.
Protecting the Game Community: Data helps us identify and address bad actors — cheaters, fraudsters, and abusive users — to keep 8 Ball Pocket Master fair and enjoyable for everyone.
Communication: We use contact information you provide to respond to support inquiries and send essential service-related notifications.
Important: devs does not sell, rent, or trade your personal information to third parties.
Where required by law (including GDPR), our legal bases for processing include: contract performance, legitimate interests, and legal compliance.
If you have concerns about how we use your data, please reach out at our support team.
Data Sharing Practices
We only share your information in specific, limited circumstances — and we never sell it. Here's who may receive your data and why.
Third-Party Service Providers
We engage companies that help us deliver 8 Ball Pocket Master — data hosting, crash analysis, and customer support. These providers are contractually prohibited from using your data for anything beyond the agreed service.
Legal Requirements: If a court, regulator, or law enforcement agency lawfully requires us to disclose data, we will comply. We'll notify you when permitted by law.
Corporate Transactions: In the event of a company merger, acquisition, or restructuring, your information may transfer to a new entity — which will be bound to honor this Privacy Policy.
Questions about data sharing? Email our support team.
Advertising IDs and Analytics
8 Ball Pocket Master integrates analytics tools that use device-level identifiers. Here's a transparent explanation of what we use.
Integrated Analytics: Our analytics providers receive device-level data and gameplay events in pseudonymized form. This helps us understand how players experience 8 Ball Pocket Master without identifying individuals.
Advertising Identifiers
Your device's Advertising ID (Apple IDFA / Google GAID) may be used to attribute app installations and measure campaign effectiveness. You can opt out via device settings.
Managing Tracking: You can limit or reset tracking identifiers in your device's privacy settings. On iOS, this requires approving tracking via the system prompt. On Android, visit your Google Account settings.
Performance Monitoring: Automated crash reporting collects technical logs (device state, app version) when errors occur. No personal content is captured in crash reports.
We do not use tracking data to serve behavioral advertising inside 8 Ball Pocket Master without your explicit consent.
Questions about cookies or tracking? Email our support team.
Children's Privacy
The privacy of children is a top priority at devs. Here's how we protect young players of 8 Ball Pocket Master.
COPPA Compliance: devs does not collect, use, or disclose personal information from children under 13 without prior verifiable parental consent.
What Parents Can Do:
- Ask us what data we have collected about their child
- Request that we delete it
- Refuse further collection
To make a request, contact our support team with subject line 'Child Privacy Request.'
How We Protect Young Players: No behavioral ads, minimal data collection, no access to contacts or location, and supervised social features — these are our core children's design commitments.
GDPR-K Compliance: For users in the European Economic Area or United Kingdom who are under the age of 16, we obtain parental consent as required under GDPR Article 8.
If you believe a child has provided us personal information without appropriate consent, please contact our support team immediately. We will investigate and take corrective action.
We're committed to child safety. Contact our support team with any concerns.
Mixed Audience Notice
Our app is intended for a general audience and is not directed to children under 13. We do not knowingly collect personal information from children under 13. If you believe a child under 13 has provided us with personal information, please contact us at our support team and we will delete such information promptly.
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
Data Subject Rights
Applicable privacy laws give you rights over your personal data. Here's what those rights are and how to use them.
What You Can Ask Us To Do:
- Show you what data we have (Access)
- Fix errors in your data (Correction)
- Delete your data (Erasure)
- Give you a copy to take elsewhere (Portability)
- Stop certain processing (Objection/Restriction)
For EU/UK Users: In addition to the rights above, you may lodge a formal complaint with your national data protection authority. In the UK, this is the ICO (ico.org.uk).
To Make a Request: Contact our support team or our support team. We'll confirm receipt within 5 business days and respond fully within 30 days.
We take your privacy rights seriously. Contact our support team anytime.
How Long We Keep Your Data
We only keep your information for as long as we need it.
Gameplay Data
Your gameplay progress and account data are retained while your account is active. If you haven't played for 2 years, your data may be deleted from our servers. We'll notify you before this happens, if we have a way to reach you.
Support Communications
Emails and support tickets are kept for 1 year after your issue is resolved, in case you have follow-up questions.
Crash and Performance Logs
These technical records are automatically deleted after 90 days.
Legal Obligations
Some records may be retained longer if required by law (for example, financial records related to in-app purchases may be kept for up to 7 years in certain jurisdictions).
Deleting Your Data
You can request deletion of your account and associated data at any time by contacting our support team. We'll process your request within 30 days.
Information Security
devs invests significantly in security. Here are the measures we take to protect your personal information.
Technical Safeguards:
- Data in transit is encrypted using TLS (Transport Layer Security)
- Data at rest is stored with AES-256 encryption
- Secure cloud infrastructure with access controls
- Regular vulnerability scanning and penetration testing
Organizational Safeguards:
- Staff receive privacy and security training
- Access to personal data is limited to employees who need it
- We maintain a formal incident response plan
- Third-party processors must meet our security standards
We do our best but no security is absolute. In the event of a breach, we will notify you as required by law and take immediate corrective action.
Breach Notification: If a data breach occurs that is likely to harm your rights, we will notify you without undue delay and, where legally required, notify the relevant supervisory authority within 72 hours.
We welcome responsible disclosure of security vulnerabilities. Contact our support team with your findings.
Report security issues to our support team.
Third-Party Tools and Services
8 Ball Pocket Master integrates the following third-party tools to support app functionality, performance measurement, and ad delivery infrastructure. These tools operate under their own privacy policies.
- Firebase Analytics — App analytics and user behavior measurement: Privacy Policy
- Firebase Crashlytics — Crash reporting and app stability monitoring: Privacy Policy
- Google Play Services — Android platform services: Privacy Policy
- Adjust — Mobile attribution and ad revenue tracking: Privacy Policy
- AppLovin MAX SDK — Ad mediation layer that loads and displays ads from integrated ad networks: Privacy Policy
- Android: Settings → Google → Ads → Opt out of Ads Personalization
Questions about our third-party integrations? Contact us at our support team.
Advertising Partners
8 Ball Pocket Master is free to play and supported by in-app advertising. The following ad networks deliver advertisements within the app. Each network may collect device identifiers and interaction data to serve and measure ads.
- Google AdMob: Privacy Policy
- Meta Audience Network: Privacy Policy
- AppLovin / MAX: Privacy Policy
- Unity Ads: Privacy Policy
- IronSource (Unity LevelPlay): Privacy Policy
- Yandex Mobile Ads: Privacy Policy
- Verve Group: Privacy Policy
- Mintegral: Privacy Policy
- Liftoff (Vungle): Privacy Policy
- Chartboost: Privacy Policy
- Pangle (TikTok for Business): Privacy Policy
- InMobi: Privacy Policy
- DT Exchange (Digital Turbine): Privacy Policy
- BidMachine: Privacy Policy
- BIGO Ads: Privacy Policy
- Moloco: Privacy Policy
We work with advertising partners to show ads in our app. We do not use personal data from users under 13 for targeted or behavioral advertising.
To opt out of interest-based advertising, visit Your Ad Choices or adjust your device's advertising settings.
International Data Transfers
Your data may be processed in more than one country. Here's how devs ensures consistent protection wherever your data is processed.
Our servers and third-party service providers are located in various countries, including the United States and the EU. Your data may be processed in any of these locations.
Legal Safeguards for EU/UK Transfers: For transfers of personal data from the EEA or UK to third countries, devs relies on Standard Contractual Clauses (EU Commission Decision 2021/914) and, where applicable, UK IDTAs.
No matter where we process your data, we apply the same protections described in this Privacy Policy. Location doesn't change our commitment to your privacy.
Adequacy Decisions: Some countries we transfer data to have been recognized by the European Commission as providing adequate protection (e.g., UK, Canada for commercial organizations, Japan).
You can request information about the specific transfer mechanisms we use by emailing our support team.
Reach us at our support team for more on global data practices.
Policy Updates
Privacy is an evolving area. We update this Privacy Policy periodically to reflect changes to our practices or applicable law.
We distinguish between material and minor changes. Material changes (new data practices, new data types, new third-party sharing) get prominent in-app notices. Minor corrections don't require separate notification.
Version Tracking: The effective date at the top of this page shows exactly when the policy was last updated. Previous versions are archived and available on request.
Disagreement with Changes: You're always free to stop using 8 Ball Pocket Master if you don't agree with updates. Contact our support team to request account deletion.
Prior versions of this policy are available on request. Email our support team with 'Policy Archive Request' in the subject line.
For prior versions or update questions, email our support team.
Contact Us
devs is committed to being accessible for privacy questions. Contact us using the details below.
devs
Privacy Email: our support team
Support Email: our support team
Response Time: We acknowledge all privacy inquiries within 5 business days and provide a full response within 30 calendar days. Complex requests may take up to 60 days — we'll let you know.
To Help Us Respond Faster:
- Specify the right you're exercising (access, deletion, correction, etc.)
- Include your account email or username if applicable
- State your country or region
We look forward to hearing from you. Contact our support team anytime.